May 2019 – June 2020
Hershey Entertainment & Resorts
Hershey, PA

  • Project manage the implementation of operational software which allowed Hershey Laundry to move from a paper to a digital process.
  • Worked with vendors and internal stakeholders to gather requirements, vet software, oversee contract approval process and kick off projects once approved.
  • Organized efforts with Four Winds Interactive and Hershey Lodge to begin digital signage project.
  • Coordinated efforts to choose, approve and initiate the Service Optimization Software from Amadeus for The Hotel Hershey and the Lodge.
  • Conduct weekly calls with off shore and internal development team for maintenance of Resort Suite reservation interface.
  • Lead effort to select Project Management software (ZOHO) for IT department.

February 2018 – May 2019
The Hershey Company

Hershey, PA
Associate Product Lifecycle Manager

  • Contract engagement in the Product Change Management department with the Hershey Company.

Responsibilities include:

  • Provide direction and project management expertise to project champions in order to implement objectives of product change management projects.
  • Work with system integrations between PCM and SAP.
  • Proactively review projects submitted for discussion at gate keeping meetings. Follow up with task owners if any information/approvals are missing from the project.
  • Manage several hundred projects with all levels of stakeholders from mid-level project leaders up through senior executives.

July 2017 – February 2018
AndCulture
Harrisburg, PA

  • Lead project teams of technical and non-technical team members.
  • Coordinate on-going client requests with internal production team.
  • Assist with project research and strategy.
  • Lead client meetings and provide status and timeline reports for UGI.com web-site redesign project.

December 2016 – March 2017
WebDev Studios
Remote from Harrisburg, PA

  • Project management of WordPress website build and migration projects. 

January 2015 – December 2016
Pennsylvania Interactive (PA.gov) – NIC, Inc.
Harrisburg, PA

  • Project management of website migration projects.
  • Consult with agencies to develop work order requests. 
  • Develop and submit “Project Management Deliverables” and related processes to Commonwealth partners.
  • Requirements development and analysis.
  • Develop high level estimates, work order proposals, get agency and commonwealth partner approvals.
  • Collaborate with and coordinate development efforts during project build phase.
  • Monitor and support project and client during warranty period.

March 2011- March 2013
InforME (Maine.gov) – NIC, Inc.
Augusta, ME

Manage agency relationships, develop project plans and business requirements, cost quote documentation for complex Internet, mobile and e-commerce applications. Provide continued support and enhancement for applications and services by acting as primary point of contact for customers through entire product life cycle.

  • Create project proposals and cost quotes based on project information collected from client.
  • Develop project scope, establish and document system requirements, create wire-frame design, and use case testing scripts.
  • Establish and maintain project milestones and timeline.
  • Responsible for writing project requirements documentation.
  • Meet with internal and external stakeholders to ensure timely project progression and completion.
  • Initiate, direct and lead project meetings, prepare reports, maintain schedules and cost plans, manage and control for risks, and all other aspects of the project from inception through delivery.
  • Execute necessary project management methodology to ensure project success.

2009 -20011
Verilux, Inc.
Waitsfield, VT
Manage all aspects of web marketing and e-commerce initiatives, including site content, design, e-mail campaigns and schedules.

  • Maintain content management system and ensure website content accuracy.
  • Produce and release weekly email campaigns.
  • Conduct competitive and market research.
  • Collaborate with E-commerce manager in developing and implementing a web marketing strategy and social media presence.
  • Improve usability and conversion rates by integrating Power Reviews, Customer Stories, Search and Social Media campaigns.